Structured Workflows. Intelligent Oversight. Actionable Insights.

Managing audit findings and mitigating risk requires a system that ensures accountability, transparency, and timely resolution. Nyalazone’s Digital Customer Engagement (DCE) platform delivers exactly that—an intelligent workflow system that streamlines the end-to-end audit management process across departments and regions.

With DCE, organizations can log, categorize, and assign audit findings using configurable workflows and automated rule engines. Action items are generated, routed to the right teams, and tracked through their entire lifecycle—with ownership, status, and escalation paths clearly defined. Notifications across channels like email, SMS, and WhatsApp ensure timely alerts, while a role-based access model upholds data integrity and control.

Paired with Leggero, our advanced analytics platform, the solution offers real-time dashboards and automated reporting for audit progress, overdue actions, and team performance. Stakeholders get a unified view of audit resolution across functions, enabling faster decisions and continuous compliance.

Together, DCE and Leggero form a powerful framework for Audit and Risk Compliance—ensuring structured resolution, collaborative execution, and data-backed governance.